Fido Call Forwarding Setup
Step-by-step guide to forward your Fido calls to BuddyHelps.
Important: Fido runs on Rogers network. Disable voicemail first.
Disable voicemail: Call 1-888-945-3436 or dial *9011
Worried about losing voicemail?
Buddy IS your voicemail now. Instead of a generic "leave a message" box, every missed call gets a real conversation. Buddy captures their name, issue, and urgency, then texts you the details immediately.
The switch takes under a minute. Do it during a slow time (early morning or evening). Calls still ring through during setup, they just won't be captured if missed.
Non-plumbing calls? Buddy handles those too. If your mom calls, Buddy will take a message. Personal calls get tagged separately from leads.
Setup Instructions
Forward All Calls (Recommended)
Use this when you want Buddy to answer everything.
*21*[BuddyHelps number]#Forward When You Don't Answer (Most Popular)
Your phone rings first. If you don't answer, it goes to Buddy.
*61*[BuddyHelps number]#Forward When Busy
If you're on another call, new calls go to Buddy.
*67*[BuddyHelps number]#Turn Off Forwarding
When you want to answer all calls yourself again.
Cancel all forwarding
##21#Cancel no-answer forwarding
##61#Cancel busy forwarding
##67#Check If Forwarding Is Active
Verify your current forwarding status.
*#21#Fido Notes
- Fido uses Rogers network, same codes apply
- You can manage some settings in the Fido app
- Voicemail intercepts calls if not disabled
Test Your Setup
After setting up forwarding, call your own number from another phone. You should hear Buddy answer with your business greeting.
If it goes to voicemail instead, you need to disable voicemail first.