Virgin Plus Call Forwarding Setup
Step-by-step guide to forward your Virgin Plus calls to BuddyHelps.
Important: Virgin Plus runs on Bell network. Disable voicemail first.
Disable voicemail: Call *98 then follow prompts, or call Virgin Plus support
Worried about losing voicemail?
Buddy IS your voicemail now. Instead of a generic "leave a message" box, every missed call gets a real conversation. Buddy captures their name, issue, and urgency, then texts you the details immediately.
The switch takes under a minute. Do it during a slow time (early morning or evening). Calls still ring through during setup, they just won't be captured if missed.
Non-plumbing calls? Buddy handles those too. If your mom calls, Buddy will take a message. Personal calls get tagged separately from leads.
Setup Instructions
Forward All Calls (Recommended)
Use this when you want Buddy to answer everything.
*72 + [BuddyHelps number] then press CallForward When You Don't Answer (Most Popular)
Your phone rings first. If you don't answer, it goes to Buddy.
*92 + [BuddyHelps number] then press CallForward When Busy
If you're on another call, new calls go to Buddy.
*90 + [BuddyHelps number] then press CallTurn Off Forwarding
When you want to answer all calls yourself again.
Cancel all forwarding
*73Cancel no-answer forwarding
*93Cancel busy forwarding
*91Check If Forwarding Is Active
Verify your current forwarding status.
*#21#Virgin Plus Notes
- Virgin Plus uses Bell network, same codes apply
- Press Call after entering the forwarding code
- Wait for confirmation before hanging up
Test Your Setup
After setting up forwarding, call your own number from another phone. You should hear Buddy answer with your business greeting.
If it goes to voicemail instead, you need to disable voicemail first.