Customer Types
Different callers, different urgency
8 guides for Alberta plumbers
Not all plumbing calls are the same. A property manager with 20 units calls differently than a homeowner with their first leak. Commercial clients have different expectations than residential. These guides help you understand and serve different customer types.
All 8 Guides
The Emergency Homeowner
Panicked, calling everyone, needs immediate help
The Routine Maintenance Caller
Flexible timing, but still expects an answer
Property Managers
Multiple properties, bulk work, ongoing relationships
Landlords
Cost-conscious, tenant issues, after-hours challenges
Commercial Clients
Restaurants, offices, and business-critical plumbing
New Construction Contractors
Builders, developers, and project timelines
Insurance and Restoration
Water damage, claims, and documentation needs
Senior Homeowners
Different communication needs and expectations
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