Important: These instructions work for any carrier. You may also need carrier-specific setup.
Disable voicemail: Contact your carrier to disable voicemail (required for forwarding to work)
Worried about losing voicemail?
Buddy IS your voicemail now. Instead of a generic "leave a message" box, every missed call gets a real conversation. Buddy captures their name, issue, and urgency, then texts you the details immediately.
The switch takes under a minute. Do it during a slow time (early morning or evening). Calls still ring through during setup, they just won't be captured if missed.
Non-plumbing calls? Buddy handles those too. If your mom calls, Buddy will take a message. Personal calls get tagged separately from leads.
Setup Instructions
Settings Location
- Settings
- Phone
- Call Forwarding
Forward All Calls (Recommended)
Use this when you want Buddy to answer everything.
- Settings
- Phone
- Call Forwarding
- Toggle ON
- Enter BuddyHelps number
Forward When You Don't Answer (Most Popular)
Your phone rings first. If you don't answer, it goes to Buddy.
Forward When Busy
If you're on another call, new calls go to Buddy.
Turn Off Forwarding
When you want to answer all calls yourself again.
- Settings
- Phone
- Call Forwarding
- Toggle OFF
Check If Forwarding Is Active
Verify your current forwarding status.
- Settings
- Phone
- Call Forwarding shows current status
iPhone Notes
- iPhone settings only support 'forward all calls'
- For 'forward when busy' or 'forward when no answer', use carrier dial codes
- Call Forwarding toggle must show ON with your BuddyHelps number
- If toggle is grayed out, contact your carrier
Test Your Setup
After setting up forwarding, call your own number from another phone. You should hear Buddy answer with your business greeting.
If it goes to voicemail instead, you need to disable voicemail first.